VKYGovernance, designed in from the first day.
Every client gets the same standard, in regulated and non-regulated sectors alike. Where there is a regulator, what it expects is part of how we work rather than something checked afterwards.
From every interaction to evidence on demand.
- 01Every interactionis recorded and transcribed, including every AI conversation.
- 02Every interaction is reviewedagainst Consumer Duty and your sector's standards, not a sample.
- 03Reported dailyso you see what each day meant for your customers.
- 04Governed togetherwith joint governance and clear accountability on both sides.
- 05Evidence on demandfor you, your auditors and your regulator, at any time.
Our automation includes Consumer Duty checks on affordability and on customers who need extra support, applied in the same way to every case, every time.
What good looks like in the sectors we know best.
Financial services
Customers who are finding things hard recognised early, and every affordability and lending conversation handled with care.
Insurance
Claims handled fairly and promptly, renewals explained clearly, and every concern captured at the first contact.
Energy
Billing questions answered clearly and fairly, and customers who need extra support looked after.
Lettings and property management
Tenants and landlords kept informed, with rent, repair and deposit questions answered clearly and followed through.
Regulated ourselves.
FCA authorised
Regulated activities are carried out by Intelligent Customer Management Ltd, a VKY company authorised and regulated by the Financial Conduct Authority.
Shared governance
Joint governance, clear accountability and full audit rights for you and your regulator.
AI with a person in charge
Customers are always told when they are speaking with AI, and every decision on a claim or complaint is made by a person.
Security and continuity
Data protected to UK standards, and continuity planned for your most important services.
Confidence for everyone who relies on your contact centre.
For you
Evidence you can stand behind, ready whenever your board or regulator asks.
For your customers
Fair, consistent treatment on every call, including for those who need extra support.
For your regulator
A clear view of how customers are treated, with the evidence behind every interaction.
To begin a conversation, write to info@vkyautomation.com. You will hear back from one of our founders.
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