VKY
Thinking from inside the conversation.
Two streams: customer experience, from the people who run our contact centres, and technology, from the developers who create our AI.
How it feels on the other end of the line.
Perspectives on customer experience and contact centres, from the people who run them every day.
Contact centres, or connection centres?
The industry has always called them contact centres. The name describes the mechanics. It says nothing about how a customer feels when the conversation ends, and that is the part they remember.
Read the article →From the developers who create our AI.
Our engineers develop VKY’s AI in-house, inside a live contact centre. Here they share what they are learning, and where they think AI in customer service is going next.
When the customer’s AI makes the call
Customers will soon have AI agents that chase renewals, compare quotes and change cover on their behalf. Contact centres designed for people calling people need to be ready for AI calling AI.
Read the article →To begin a conversation, write to info@vkyautomation.com. You will hear back from one of our founders.
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